The terms and conditions listed below (“Terms and Conditions”) spell out your rights and obligations in connection with the use of the website, By accessing or purchasing from the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
Your visit to the Website is subject to these Terms and Conditions together with the privacy policy under the Website (“Privacy Policy”). Please read the Privacy Policy, which also governs your visit to the Website to understand how fabricsting use the Personal Data (as defined in the Privacy Policy).
The products and services available on the Website and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof; you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of the Terms and Conditions. For additional policies related to orders placed through the Website (such as order processing, shipping and handling, returns).
We attempt to be as accurate as possible when describing our products on the Website. However, we do not warrant that the product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Additional information provided on the Website is for educational and informational purposes only. fabricsting does not take responsibility for any consequence relating directly or indirectly to any information, recommendations, by any person using the Website. The information contained here is offered without any warranty and it is not liable for its accuracy, mistakes, or for any damage caused by user's reliance on information obtained from the Website.
For delivery to Klang Valley only, the product will be delivered chilled 10°C by our delivery partner. While we strive to deliver within the time frame of two (2) to three (3) working days for standard orders, fabricsting is unable to guarantee specific delivery time slots. Please note that no compensation will be provided for not delivering within the preferred delivery time stipulated. Estimated delivery hours are between 9am – 6pm daily, excluding Saturdays, Sundays and Public Holidays.
Delivery of products shall be made to the address specified by you during your purchase or order. It is important that you ensure that the delivery address you provide is accurate and that you give additional instructions to assist our delivery partner to locate difficult-to-find addresses, by providing your full contact details, including your telephone number and email address. In the event our delivery partner is unable to deliver the product to you due to: a)an incorrect address; or b)the recipient is no longer living at the delivery address, our delivery partner will contact you via email or phone to obtain the correct address. If our delivery partner is able to contact you, we will arrange for a subsequent re-delivery to you. If we are unable to contact you at the time of the re-delivery, our delivery partner will return the order to us and we will await for you to contact us. In the event we have not received any response from you within seven (7) days from the date of our delivery partner returned your order to us, we shall proceed to cancel your order and deal with the product at our absolute discretion. Please note that our delivery partner will only attempt one subsequent delivery and it will not be on the same day of the original delivery. Re-delivery dates are subject to our standard cut-off policies. fabricsting reserves the right to charge an additional delivery charge for any subsequent delivery. During the delivery of the products, our delivery partner will attempt to obtain a signature from the intended recipient. In the event our delivery partners is not able to deliver the product to the intended recipient to certain business addresses, for example hospitals, hotels or universities, our delivery partner will deliver the same to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery. fabricsting is not responsible for any other costs incurred by you in the event the non-delivery of the product is due to your own fault. In the event the premises of such business addresses are closed, fabricsting will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent re-delivery. If you decide to cancel the order instead of arranging for a re-delivery, fabricsting reserves the right to charge or deduct a cancellation fee from the refund value. Any refund value will be transferred to the bank account’s details provided by you. Notwithstanding the above, any dates quoted for the delivery of the products are approximate only. The time for delivery shall not be of the essence and ROYCE Malaysia shall not be liable for any delay in delivery, non delivery or performance howsoever caused.
If you wish to change any details regarding your order, kindly email us at info@royce.com.my. Please note that any changes to your order (delivery address, gift message) must be made at least within two (2) hours after an order is placed to ensure that we have sufficient time to amend the order prior to the preparation and delivery. However, fabricsting is not able to guarantee that such changes on the purchase or order will be carried out. You shall ensure that all details of the delivery address are correct before you place your order.
fabricsting does not provide for any returns and/or refunds of our products unless it was incorrectly delivered or its packaging was damaged during transit. The Recipient shall inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by the recipient. Once an order has been successfully submitted with payment duly authorised, fabricsting will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing. fabricsting shall not be held accountable for any products which have been acknowledged receipt upon delivery. fabricsting shall not entertain any refunds or returns in the event that the designated recipient for your order cannot be contacted / located. Online / e-store purchases under the Website are treated as separate from purchases from fabricsting’s outlets; product returns for online /e-store purchases will not be entertained at any of fabricsting’s outlets.